Mercure Norwich Hotel

121 - 131 Boundary Road, Norwich, United Kingdom, NR3 2BAshow map
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Highlights
6
GoodBased on  124 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best 4 Star Hotels in United Kingdom

Use Badge
Overview

Mercure Norwich Hotel is a 4-star property situated at about 3.9 km distance from UEA. The excellent hotel in Norwich attracts guests with its medieval architecture.

Guests can easily get to Sea Life Great Yarmouth, which is approximately 33 km away. The property boasts location within 4 km from Norwich city center.

There are shops and a market within a quick reach of the hotel.

Mercure Norwich Hotel is set 5 km from Norwich International airport.

Rooms

It offers comfortable rooms equipped with Wi-Fi, a private safe, a writing table, an iron with ironing board and high ceiling and kitchens with coffee/tea makers and a kettle. The rooms come with family bathrooms featuring a shower, free toiletries and terry bathrobes.

Eat & Drink

Guests can enjoy delicious flavors of international meals at the 24-hour restaurant. Club bar offers various types of afternoon tea, coffee and beers.

Services

Such business facilities as a meeting room, a microphone and a photocopier are also available on site.

Relax

Guests with children at Mercure Norwich Hotel can take advantage of cribs and a pool. Mercure Norwich Hotel provides a gym and a fitness centre to help guests keep fit.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2006.  Number of rooms:   107.

+ More- Less
Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour check-in

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

Restaurant

Cafe

Shuttle

Free airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Indoor heated swimming pool

Rooftop pool

Sports & Fitness

  • Fitness centre
  • Snorkeling
  • Tennis court
  • Bowling
  • Golf course

Services

  • Free airport shuttle
  • 24-hour room service
  • Laundry
  • Dry cleaning
  • Wedding services
  • Newspaper service

Dining

  • In-room breakfast
  • Restaurant
  • Cafe
  • Bar/ Lounge area
  • Dinner
  • Packed lunches
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Microphone
  • Fax/Photocopying

Children

  • Board games
  • Children's pool
  • Toys

Spa & Leisure

  • Rooftop pool
  • Indoor heated swimming pool
  • Beach access
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Jacuzzi

Room features

  • Air conditioning
  • Heating
  • VIP room facilities
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid films
  • Telephone
  • AM/FM alarm clock
+ More- Less
Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEExisting beddingFREEAll children3 - 12 yearsExisting beddingFREEMaximum capacity of cots in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less

Rooms and availability

+ More- Less
Location
Getting around
Airports
Norwich International Airport (NWI)1.7 mi
May River (MRH)30.1 mi
Train
Norwich Railway Station2.5 mi
+ More- Less
Reviews
6.0
GoodBased on  124  reviews
  • 7.0
    Very good

    the staff were helpful in particular the breakfast staff

    some parts of the hotel look in need of refurbishment, also the book and pay in in advance arrangement via Booked.net meant that we missed one night due to the snow and could not alter this

  • 3.8
    Guest rating

    very disappointed in standard of room for the price paid. overpriced bar with no atmosphere. breakfast room staff not very interested in guests. buffet style breakfast items barely warm. would not stay in this hotel again.

  • 4.2
    Guest rating

    Terrible location based on Industrial Estate, and too far away from Norwich center. Rooms very tired - We had Mancroft Suite Room 35 - Very Dissapointing - Club bar constant football on TV's, watched by staying building contractors/louts swearing, and shouting at the screens. Arts Restaurant decor poor, and overpriced along with the quality of the fair on offer very poor, and well below average for the ridiculous prices ie: 8oz steak, half a tomato, a musroom, and fries £19.75! - Bar snack ie: club sandwich £10.75!/drink prices extortionate ie: can of Pesi Max £2.25 served in a can! Swimming pool tiny ie: 6 persons max - All in all, a terrible experience for both my wife, and I for our special break visiting friends.

    This Hotel seriously need a wake up call, albeit the staff seemed very pleasant, and were constantly apologising to guests for one thing, or another. We asked for some extra pillows that arrived with no pillow cases as they never had any!

  • 7.0
    Very good

    It was pleasant.

    Convience of the lifts.

  • 6.2
    Good

    Facilities (Swimming Pool, Jakuzi and Sauna) are good and Breakfast (quality of food) are fantastic

    Reception Staff, who checked us in didn't smile to us. She is not friendly and even drinking her water when she was serving us. Tone of speaking was poor and unprofessional. Basically, most of the staff at the hotel need to be trained to smile and be friendly. Even waitress who served us for the breakfast didn't greet to us when we getting in the restaurant.

  • 9.6
    Exclusive

    Staff were friendly and helpful. Room was comfortable and well equipped. My little boy loved the swimming pool. The breakfast Sunday was very fresh and nicely cooked with plenty of choice. A nice comfortable hotel offering good value for money

    The breakfast Monday morning was very poor. We arrived a couple of minutes after nine and ordered a cooked breakfast it was dry, overcooked and inedible.

  • 10.0
    Exclusive

    The staff and the beds were fabulous

  • 10.0
    Exclusive

    The room was clean and comfortable, room service was prompt and very friendly. All the staff took the time to say hello in the morning and they were happy to help in anyway, little things like ordering us a cab and giving my friend a toothbrush goes along way. A free breakfast was also provided for me and my partner even though our reservation excluded this.

  • 7.4
    Very good

    It was fine for our purposes - a reasonable price for one night stay so that we could attend a local celebration.

    £3 added to restuarant bill for cheese to be added to a burger - there was about £0.20p worth of cheese! Minor gripe really, the hotel was fine.

  • 6.2
    Good

    Location was good, Most of the staff were friendly. Iron and board bought straight to us. Wetherspoons over the road serving a much nicer and cheaper breakfast than the hotel! Housekeeping ladies were lovely and helpful. Ordered our taxis very quickly for us.

    Its not a 4 star hotel, there are no lifts and a LOT of stairs. A couple of the ladies on reception were very rude. The bathrooms were a little bit mouldy, condensation all over the windows and mould on the ceilings.

  • 3.8
    Guest rating

    Poor room very dated and in need of refurbishment

  • 3.8
    Guest rating

    The bed was clean that was the only thing that we liked.The Hotel in the main is very poor and needs a good refurb!!!!!

    In general the Hotel is very much outdated, The carpets in our room number 90 are badly worn and very dirty.It looked as it had never been change since the hotel was built. Would NOT stay there again. even at half the price of.£81.00 that we paid. I would appreciate your comments.

  • 5.4
    Guest rating

    Cant see how it is a 4 star hotel as the room wsa basic and the bathroom was not that clean

  • 5.0
    Guest rating

    the ease of upgrading a poor room also very quiet

    wensum suit needs a revamp

  • 7.4
    Very good

    Our first room was very hot with no A/C. The hotel staff moved our room to one with A/C with no fuss.

    Unfortunaetly the hotel staff forgot to change th room where our paper was delivered and we didnt get one.

+ More- Less
Highlights
6
GoodBased on  124 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best 4 Star Hotels in United Kingdom

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEExisting beddingFREEAll children3 - 12 yearsExisting beddingFREEMaximum capacity of cots in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Norwich International Airport (NWI)1.7 mi
May River (MRH)30.1 mi
Train
Norwich Railway Station2.5 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Cities nearby